• Location: Abu Dhabi, UAE

• Employment: Full Time

• Industry: AI and IT Company

• Sector: Government Entity

• Contract: 1 year – extendable

• Experience: 7–9 Years

Role Overview

Drives root cause analysis and long-term resolution to reduce recurring incidents.

Key Responsibilities

• Create problem records for priority incidents

• Lead RCA and corrective action plans

• Reduce incident recurrence through proactive strategies

• Maintain problem management documentation

• Provide trend and statistical reporting

Required Skills & Certifications

• ITIL® 4 Problem Management

• High Velocity IT (HVIT)

• Strong RCA and analytical skills