• Location: Abu Dhabi, UAE
• Employment: Full Time
• Industry: AI and IT Company
• Sector: Government Entity
• Contract: 1 year – extendable
• Experience: 7–9 Years
  

Role Overview

Owns ITSM process governance and operational performance across Incident, Problem, Change, and Release Management.

Key Responsibilities

• Oversee ITSM lifecycle processes

• Maintain service catalogs and configuration data

• Drive audits, compliance, and risk management

• Deliver service improvement initiatives

• Report service metrics to senior leadership

Required Skills & Certifications

• ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

• Strong ITSM lifecycle knowledge

• ServiceNow or Jira Service Management

• Process documentation and governance expertise